Frequently Asked Questions
Click on any toggle-box to open it up and see the answer. . .
Do you provide an in-home estimate?
Yes. We will meet you at your home and get to know your preferences by going through every room of your house. We then prepare a custom cleaning plan to suit your needs.
Each family and each home are unique. There are a number of factors that need to be discussed before a final quote can be provided. Some of these variables are; size of your home, number of people, animals, lifestyle, frequency of cleaning, providing a standard clean or completing special tasks. Each client will receive a free, no obligation, quote where all of these factors can be discussed.
Do you provide anything in writing?
Yes. when we come to your home for a quote, we provide you with our policies and procedures handout as well as a detailed check list of the work that we will perform if you choose to use our services.
What forms of payment do you accept?
Payment is due at the time of service. We accept cash, personal checks, debit cards and can even set up automatic payments.
Is your work guaranteed?
Absolutely! If you’re not 100% satisfied with our Bend Oregon House Cleaning services call before 11:00 am on the following day and we’ll return to re-clean that area of concern for free.
Do you use environmentally friendly and green products and practices?
Yes. Harsh cleaning products are harmful for our staff and the environment. We use a line of professional cleaning products that are hydrogen peroxide based. They have only a light fragrance. We only use washable high quality microfiber cloths.
Do you bring all your own equipment and supplies?
Yes. We bring everything. That means you don’t have to worry about remembering to buy or put out any supplies. We use the Oreck clean home vacuum system. If you have a well-maintained central-vac system in your home, we can use your vacuum if you prefer.
What days and hours can I have my home cleaned?
Typically, our teams work Monday through Friday 8:00 am to 5:00 pm. If needed, we can schedule move out or special cleans on Saturdays if needed.
What if I have pets?
We love pets. Wherever you’re pet is when we arrive on cleaning day, that is where we leave them, unless you instruct us otherwise. We will not let your pet out of your home without your permission. Our regular cleaning routine does not include cleaning up animal messes.
Are your employees checked out before they are hired?
Yes. They undergo a criminal record check. Also, their personal and employment references are thoroughly checked. Finally, they are fully trained, supervised and their performance is monitored.
Does your company carry insurance?
Yes. We carry a $1 million general liability insurance. This policy includes care custody and control which provides protection for your personal property. We can provide you proof of all insurance during our home assessments.
Do you work in teams?
Yes! We have one team who does all of our residential cleans and another for our specialized jobs, such as new construction, deep cleans and move-outs. We find working in teams allows us to complete the job efficiently and effectively, without getting “burnt out” like single cleaners do.
Will the same team clean each and every time?
Absolutely! You will always have the same cleaners every time. At Sparkle we pride ourselves in being different from other cleaning companies, and it works! We are number one in Central Oregon because we not only perform exceptionally, we form friendships with our clients. Sometimes we will send in reinforcements for bigger jobs, but your regular cleaners are always there.
Does your staff wear uniforms?
Yes. Our staff wears a blue t-shirt with the Sparkle Cleaning Service logo and a pair of blue jeans.
Do we use a quality control checklist for cleaning all services?
Yes. Before we leave your home, our Team Leader goes through every room in your house and ensures that everything has been done properly according to your cleaning plan.
How can I give you feedback?
Give us a call or email us.
Do I need to be at home during the cleaning services?
We would suggest that you do whatever makes you the most comfortable. The majority of our clients are not home during our scheduled cleanings but we respect that everyone feels differently about this so it’s entirely your choice. We are fully insured, and each cleaner has been through a background check. Home owner’s keys are not marked with name and address, but instead with a code. You may also let us know where you hide the key at home or where we can pick it up from a neighbor.
Am I required to sign a contract?
No. You are under no contractual obligation; payment is usually made at the time of your scheduled cleaning. Client loyalty is very important to us and that is why we will provide you with 100% satisfaction guarantee. We hope that you will continue to use our service because you are happy with our work and we make your life easier.
Will I have a regularly scheduled cleaning day and time?
During your complimentary consultation availability and scheduling preferences will be discussed. We will do our best to accommodate your special requests. Residential cleaning is primarily completed during business hours Monday through Friday 8:00 am to 5:00 pm. We strive to be at your home for every cleaning at approximately the same time. Unfortunately factors such as traffic, weather, and other clients changing their schedule, means that our arrival time will vary some. If you need to know exactly when we will be arriving, we are happy to call or text you when we are on our way to your home.
What if I need to reschedule, cancel or change my cleaning arrangements?
Life happens and we completely understand that. If you need to reschedule, cancel or change your cleaning arrangements please contact our office directly. Please be courteous and provide us with as much notice as possible when you do need to make changes.
What if my cleaning falls on a holiday?
If your scheduled cleaning falls on a holiday we will contact you to reschedule.
What if I’m out of town?
If you wish to proceed with your scheduled cleaning service no special arrangements are necessary and payment process will be the same, payment due on service day. If you wish to make alternate arrangements please contact us as soon as possible.
What if I am unhappy or there is a problem?
Quality is a huge priority for us, so if you are unhappy then we are unhappy. Our service is 100% satisfaction guaranteed, so if you are unhappy please contact us as soon as possible and we will remedy the issue. With every visit you have a chance to provide feedback to help us improve the level of service we provide you. All feedback is welcomed and important to us!
What if something is broken or damaged?
We are very careful in each home, but accidents can happen. We will contact you as soon as possible and will have the item repaired or replaced. We do carry insurance which protects your personal property in the event that something is damaged.
Should I tip my cleaning team?
This is entirely up to you and is not necessary or expected, but is always very much appreciated. A positive note or compliment to your cleaner can brighten their day. Your cleaning team will appreciate knowing that you are happy with their work.